Terms & Conditions

1. Acceptance of Terms

Luxotics is an online retail store in Sri Lanka selling watches and handbags, operated by [INSERT REGISTERED COMPANY NAME AND BUSINESS REGISTRATION NUMBER].

By browsing this website, creating an account or placing an order, you agree to these Terms & Conditions. If you do not agree with them, please do not use the site. These terms should be read together with our Privacy Policy.

2. Eligibility and Age

You must be at least [INSERT MINIMUM AGE — e.g. 18] years old and legally able to enter into a contract to place an order with us. By ordering, you confirm that you meet this requirement.

We currently sell and deliver only within Sri Lanka.

3. Your Account

You can create an account with an email address and password, or by signing in with Google.

• The details you give us must be accurate, complete and kept up to date. Incorrect delivery details are the most common cause of failed deliveries, and you are responsible for them.
• You are responsible for keeping your password and your Google account secure, and for everything done through your account.
• Tell us immediately at info@luxotics.lk if you think someone else has accessed your account.
• One person should not create multiple accounts to abuse promotions or discounts.

4. Products, Descriptions and Images

We describe and photograph our products as accurately as we can. However, the actual colour and finish of watches and handbags may vary slightly from the photographs, because screens, screen settings and lighting conditions reproduce colour differently.

Small variations of this kind are not considered a defect. Measurements and weights are approximate unless stated otherwise. Where a product is handmade or uses natural materials such as leather, slight differences in grain and texture between items are normal.

5. Authenticity

[CONFIRM BEFORE PUBLISHING] All products sold by Luxotics are genuine branded goods, sourced through authorised distributors and supply channels. Products are supplied with their original packaging, tags and warranty documentation where the manufacturer provides them.

We are not the manufacturer of the products we sell, and brand names and trademarks belong to their respective owners.

6. Stock Availability and Pricing Errors

All products are subject to availability. Occasionally an item shown as available sells out before your order is packed.

• If an item you ordered is out of stock, we will contact you and offer a replacement, a wait, or a cancellation. If the order is cancelled, we refund the amount paid for that item in full.
• Despite our best efforts, a product may occasionally be listed at an incorrect price. If we discover a pricing error before dispatch, we will contact you to confirm the correct price or cancel the order and refund you. We will never charge you the higher price without your agreement.
• We may limit order quantities, or refuse an order, at our discretion.

7. Prices and Taxes

All prices are shown in Sri Lankan Rupees (LKR).

• Prices [INSERT WHETHER PRICES INCLUDE OR EXCLUDE TAXES — e.g. include all applicable taxes].
• Delivery charges [INSERT WHETHER DELIVERY IS INCLUDED IN THE PRICE OR ADDED AT CHECKOUT]. Any delivery charge is shown before you confirm your order.
• Prices may change at any time, but the price shown when you place your order is the price that applies to that order, subject to section 6.

8. Payment

We accept the following payment methods: [INSERT ACCEPTED PAYMENT METHODS — e.g. Visa, Mastercard, bank transfer, cash on delivery].

• Card payments are processed by [INSERT PAYMENT GATEWAY NAME]. By paying through the gateway you also accept that provider's own terms and privacy policy.
• Payment is captured [INSERT WHEN PAYMENT IS TAKEN — e.g. at the time you place the order, or when the order is dispatched].
• We never collect or store your full card number, CVV or card expiry date. See our Privacy Policy for details.
• If a payment fails or is declined, your order will not be processed. Any amount reserved by your bank is released according to your bank's own timelines, which we do not control.
• Orders are dispatched only once payment has been received in full, except where cash on delivery is offered.

9. Order Confirmation and When the Contract Is Formed

Placing an order is an offer to buy. The confirmation email we send acknowledges that we have received your order — it is not our acceptance of it.

A binding contract is formed only when we dispatch the goods to you. Until then we may cancel the order, for example if the item is out of stock, the price was wrong, or we cannot verify your details. If we cancel, we refund you in full.

10. Delivery

• Coverage: we deliver within Sri Lanka only, to the areas listed on our Shipping Information page.
• Timelines: estimated delivery is [INSERT DELIVERY TIMELINES — e.g. 2-3 working days Colombo, 3-5 working days islandwide]. These are estimates, not guarantees, and can be affected by weather, public holidays and courier delays.
• Charges: [INSERT DELIVERY CHARGES AND ANY FREE-DELIVERY THRESHOLD].
• Someone must receive the order. Please make sure a person is available at the delivery address, with a valid phone number, during working hours.
• Failed deliveries: if delivery fails because nobody was available, the address was wrong, or the phone was unreachable, our courier will attempt redelivery [INSERT NUMBER OF REDELIVERY ATTEMPTS] times. After that the order is returned to us and you may be charged the redelivery cost.
• Refused deliveries: if you refuse an order without a valid reason under section 11 or 13, we may deduct the delivery and return-shipping cost from your refund.
• Risk in the goods passes to you when the order is delivered to you or to someone at your delivery address.

11. Returns and Refunds

Full details are on our Returns & Exchanges page. In summary:

• Return window: you may request a return within [INSERT RETURN WINDOW — e.g. 7 days] of receiving your order.
• Condition: items must be unused, unworn and in resalable condition, with all tags attached and the original packaging, protective film, warranty card and any free gifts included. Items that have been worn, sized, engraved or damaged after delivery cannot be returned.
• Return shipping: [INSERT WHO PAYS RETURN SHIPPING — e.g. the customer pays return shipping unless the item is faulty, incorrect or damaged, in which case Luxotics pays].
• Non-returnable items: [INSERT NON-RETURNABLE ITEMS — e.g. sale or clearance items, personalised or engraved items, items sold as-is].
• Refund timing: once we receive and inspect the returned item, refunds are issued to the original payment method within [INSERT REFUND PROCESSING TIME — e.g. 7-14 working days]. How long it then takes to appear on your statement depends on your bank.

12. Warranty

Watches are covered by the manufacturer's warranty for [INSERT WARRANTY PERIOD — e.g. 12 months] from the date of purchase, covering manufacturing defects in the movement and workmanship. Full details are on our Warranty Information page.

What the warranty does not cover

• Water damage, including on watches rated water-resistant where the rating was exceeded or the crown was left open.
• Batteries, which are consumable parts.
• Normal wear to straps, bracelets, plating, glass and leather.
• Accidental damage, misuse, dropping, scratches and cosmetic marks.
• Any item opened, serviced, altered or repaired by anyone other than an authorised service centre.
• Handbags, except where a manufacturing defect is reported under section 13 — [CONFIRM HANDBAG WARRANTY TERMS, IF ANY].

How to claim

Email info@luxotics.lk with your order number, a description of the fault and clear photographs. Keep your warranty card and invoice — a claim cannot be processed without proof of purchase.

13. Damaged or Incorrect Items

Please check your order as soon as it arrives. If an item is damaged in transit, faulty, or is not what you ordered, contact us within [INSERT REPORTING WINDOW — e.g. 48 hours] of delivery, with your order number and photographs of the item and its packaging.

Where the fault is confirmed, we will replace the item, or issue a full refund including delivery charges, at your choice and subject to stock. You will not pay return shipping in these cases.

14. Prohibited Conduct and Account Suspension

When using this website you must not:

• Place fraudulent orders, use stolen payment details, or impersonate another person.
• Attempt to gain unauthorised access to any part of the site, other accounts, or our systems.
• Scrape, copy or republish our product photography, descriptions or data for commercial use.
• Interfere with the operation of the site, including through automated tools, bots or denial-of-service attempts.
• Post or send abusive, unlawful or misleading content through any form on the site.
• Resell products obtained through promotional pricing in breach of the terms of that promotion.

We may suspend or close any account, and cancel any order, where we reasonably believe these terms have been breached. Where an order is cancelled for this reason, we refund any legitimate payment made.

15. Intellectual Property

All content on this website — including our product photography, page text, layout, graphics and the Luxotics name and logo — is owned by Luxotics or its licensors and is protected by copyright and trade mark law.

You may view and print pages for your own personal use. You may not reproduce, republish or use our product photography or content for any commercial purpose without our written permission. Brand names, logos and trade marks of the products we sell remain the property of their respective owners.

16. Disclaimer of Warranties

The website is provided on an "as is" and "as available" basis. We do not warrant that it will be uninterrupted, error-free, or free of viruses, or that any defect will be corrected.

Nothing in this section removes the manufacturer's warranty described in section 12, or any right you have under Sri Lankan consumer protection law that cannot lawfully be excluded.

17. Limitation of Liability

To the maximum extent permitted by law, Luxotics is not liable for indirect, incidental, special or consequential loss arising from your use of this website or the products, including loss of profit, loss of data, or loss of opportunity.

Our total liability in connection with any order will not exceed the amount you paid for that order.

We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.

18. Governing Law and Jurisdiction

These terms, and any dispute arising from them or from any order placed with us, are governed by the laws of Sri Lanka. You and Luxotics agree to submit to the exclusive jurisdiction of the courts of Sri Lanka.

19. Changes to These Terms

We may update these terms from time to time. The "Last updated" date at the top shows the current version, and the version in force when you place an order is the one that applies to that order. Continuing to use the site after a change means you accept the updated terms.

20. Contact Us

For any question about these terms, or to raise a dispute before taking it further:

• Email: info@luxotics.lk
• Phone: +94 11 234 5678
• Postal address: [INSERT REGISTERED BUSINESS ADDRESS]
• Or use our contact form.

We aim to respond to disputes within [INSERT RESPONSE PERIOD — e.g. 7 working days].