Frequently Asked Questions

Yes, all products sold by Luxotics are 100% authentic. We source directly from authorized distributors and each product comes with its original packaging, tags, and warranty documentation.

Standard delivery takes 2-3 business days within Colombo and 3-5 business days islandwide. We also offer same-day delivery in Colombo for orders placed before 2 PM.

We accept bank transfers, credit/debit cards, and cash on delivery. You can also inquire via WhatsApp for alternative payment arrangements.

Yes, we offer a 14-day return policy for unused items in original condition. Please see our Returns & Exchanges page for details.

Yes, all products come with the manufacturer's warranty. Warranty periods vary by product type. See our Warranty Information page for details.

Once your order is shipped, you'll receive an email with tracking information. You can also track your order using the Track Order page.